The Influence of Intrinsic and Extrinsic Motivation on Employee Performance : The Mediating Role of Mission Commitment at BPJS Ketenagakerjaan

Authors

  • Faizal Rachman Bhayangkara Jakarta Raya University, Jakarta, Indonesia
  • Hapzi Ali Bhayangkara Jakarta Raya University, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/jemsi.v6i6.5866

Keywords:

Intrinsic Motivation, Extrinsic Motivation, Mission Commitment, Employee Performance

Abstract

This study explores the influence of intrinsic and extrinsic motivation on employee performance, with mission commitment serving as a mediating variable in a public sector institution. A quantitative method was employed, gathering data through structured questionnaires completed by 100 employees at BPJS Ketenagakerjaan. The analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 3.0. Results indicate that intrinsic motivation significantly influences both mission commitment and employee performance, whereas extrinsic motivation only significantly affects performance. Furthermore, mission commitment mediates the relationship between both forms of motivation and performance. These findings underscore the importance of cultivating internal drive and value alignment to improve public sector performance.

References

Ali, H., & Limakrisna, N. (2013). Research methodology: Practical guidelines for solving business problems, thesis, and dissertation writing. Yogyakarta: Deeppublish.

Campbell, A., & Yeung, S. (1991). Creating a sense of mission. Long Range Planning, 24(4), 10–20. https://doi.org/10.1016/0024-6301(91)90003-9

Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. Springer. https://doi.org/10.1007/978-1-4899-2271-7

Eisenberger, R., & Cameron, J. (1996). Detrimental effects of reward: Reality or myth? American Psychologist, 51(11), 1153–1166. https://doi.org/10.1037/0003-066X.51.11.1153

Fauzi, A. (2018). Bad credit, NPL, and its effect on company performance in financing companies. JUMABIS: Jurnal Manajemen dan Bisnis, 2(1).

Fauzi, A., Wulandari, A. S., Cahyani, D. R., Nurfitri, N., Khairani, N., Deva, R., & Nursafitri, S. (2022). The influence of job satisfaction and job stress on turnover intention (A literature review of work management). Jurnal Ilmu Manajemen Terapan, 4(2), 229–241.

Fauzi, A., Maidani, Nursal, M. F., & Saputra, F. (2023). The effect of accountability, independence, and auditor competence on audit quality (Case study at public accounting firms in Bekasi City). Jurnal Manajemen dan Pemasaran Digital (JMPD), 1(3), 119–241.

Ghozali, I., & Latan, H. (2015). Partial least squares: Concepts, techniques and applications using SmartPLS 3.0. Semarang: Universitas Diponegoro Publishing Agency.

Giacalone, R. A., & Jurkiewicz, C. L. (2003). Toward a science of workplace spirituality. In Handbook of Workplace Spirituality and Organizational Performance (pp. 3–28). M.E. Sharpe.

Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16(2), 250–279. https://doi.org/10.1016/0030-5073(76)90016-7

Herzberg, F. (1968). One more time: How do you motivate employees? Harvard Business Review, 46(1), 53–62.

Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). SAGE Publications.

Kristof, A. L. (1996). Person–organization fit: An integrative review of its conceptualizations, measurement, and implications. Personnel Psychology, 49(1), 1–49. https://doi.org/10.1111/j.1744-6570.1996.tb01790.x

Kusumawati, I., Fauzi, A., & Amini, M. (2022). The influence of work motivation, work culture, and work discipline in improving employee performance in the new normal era during the Covid-19 pandemic (Case study at the Regional Financial and Asset Agency of Sumbawa Regency). Jurnal Ekonomi Manajemen Sistem Informasi, 3(5), 540–552.

Maryanti, M., Fauzi, A., Natalia, R., Sean, K., & Abas, K. (2022). The influence of work environment, work enthusiasm, and reward on work discipline: A literature review of human resource management. Dinasti International Journal of Management Science, 3(6), 1069–1078.

Meyer, J. P., & Allen, N. J. (1991). A three-component model conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z

Pink, D. H. (2009). Drive: The surprising truth about what motivates us. Riverhead Books.

Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary Educational Psychology, 25(1), 54–67. https://doi.org/10.1006/ceps.1999.1020

Robbins, S. P., & Judge, T. A. (2019). Organizational behavior (18th ed.). Pearson.

Vroom, V. H. (1964). Work and motivation. Wiley.

Wright, B. E., & Pandey, S. K. (2008). Public service motivation and the assumption of person–organization fit: Testing the mediating effect of value congruence. Administration & Society, 40(5), 502–521. https://doi.org/10.1177/0095399708317171

Downloads

Published

2025-07-24

How to Cite

Rachman, F., & Hapzi Ali. (2025). The Influence of Intrinsic and Extrinsic Motivation on Employee Performance : The Mediating Role of Mission Commitment at BPJS Ketenagakerjaan. Jurnal Ekonomi Manajemen Sistem Informasi, 6(6), 4157–4166. https://doi.org/10.38035/jemsi.v6i6.5866

Most read articles by the same author(s)