Pengaruh Kualitas Informasi, Persepsi Keamanan, dan Persepsi Privasi Terhadap Kepercayaan Pengguna Belanja Online (Literature Review)

Authors

  • Elsa Pebiyanti Mahasiswa Universitas Bhayangkara Jakarta Raya, Bekasi, Indonesia
  • Achmad Fauzi Dosen Fakultas Ekonomi & Bisnis, Universitas Bhayangkara Jakarta Raya, Bekasi, Indonesia
  • Tsamara Husniyyah Mahasiswa Universitas Bhayangkara Jakarta Raya, Bekasi, Indonesia
  • Sarah Intan Tasia Mahasiswa Universitas Bhayangkara Jakarta Raya, Bekasi, Indonesia
  • Zhakila Sutendi Mahasiswa Universitas Bhayangkara Jakarta Raya, Bekasi, Indonesia
  • Anisa Elsa Vitri Mahasiswa Universitas Bhayangkara Jakarta Raya, Bekasi, Indonesia

DOI:

https://doi.org/10.31933/jemsi.v4i5.1548

Keywords:

Quality of Information, Perceived Security, Privacy, Purchasing Decisions, Online Shopping

Abstract

This research was made aiming to examine the importance of the relationship between the three aspects above, namely information quality, perceived security and privacy for consumers in purchasing decisions for online shopping. This journal is written by applying quantitative writing methods and literature studies. The results showed that information quality, perceived security and privacy positively affect online shopping purchase decisions. In addition, discipline has a significant positive effect on employee performance. In the context of achieving one of the goals of marketing initiatives is customer satisfaction. To develop long-term client relationships with service providers, satisfaction alone may not be enough. Additional factors, including trust, are needed as important accelerators, especially when it comes to the development of online commercial partnerships. In addition, compared to transactions made at physical businesses, customers often lack confidence in their security and privacy when connected over the internet.

Author Biography

Elsa Pebiyanti, Mahasiswa Universitas Bhayangkara Jakarta Raya, Bekasi, Indonesia

 

References

Abdullah, Asiah, N., & Norizan, K. (2010). The Effect of Perceived Service Quality Dimensions on Customer Satisfaction, Trust, and Loyalty in E-Commerce Settings A Cross Cultural Analysis. Asia Pacific Journal of Marketing and Logistics 22.3, 351–371.
Anandita, F. B. A., & Saputra, S. D. (2015). Analisis Pengaruh Kepercayaan, Keamanan, Kualitas Pelayanan, Dan Persepsi Akan Risiko Terhadap Keputusan Pembelian Melalui Situs Jejaring Sosial. Jurnal Ekonomi Dan Kewirausahaan, 15(2), 203–210.
Armesh, H., Salarzehi, H., Yaghoobi, N. M., Heydari, A., & Nikbin, D. (2010). The Effects of Security and Privacy Information on Trust & Trustworthiness and Loyalty in Online Marketing in Malaysia. International Journal of Marketing Studies, 2(2). https://doi.org/10.5539/ijms.v2n2p223
Chellappa, R. K. (2002). Consumers ’ Trust in Electronic Commerce Transactions?: The Role of Perceived Privacy and Perceived Security. Thesis, 1–38.
Chung, K. (2009). The Relationship Between Site Characteristics , Relationship Quality , and Word of Mouth. International Journal of Business and Information, 4(2), 137–160. https://doi.org/10.6702/ijbi.2009.4.2.2
Cristobal, Flavian, & Guinalu. (2007). Perceived e-service quality (PeSQ). Managing Service Quality. An International Journal, 317–340.
Desky, H., Murinda, R., & Razali, R. (2022). Pengaruh Persepsi Keamanan, Kualitas Informasi dan Kepercayaan terhadap Keputusan Pembelian Online. Owner, 6(2), 1812–1829. https://doi.org/10.33395/owner.v6i2.772
Efendi, A.-, & Rahmiati, R.-. (2020). Persepsi keamanan, persepsi privasi, pengalaman serta kepercayaan terhadap belanja online. Jurnal Kajian Manajemen Bisnis, 9(1), 26–38. https://doi.org/10.24036/jkmb.10890000
Flavia?n, C., & Guinali?u., M. (2006). Consumer Trust, Perceived Security and Privacy Policy Three Basic Elements of Loyalty to a Web Site. Industrial Management & Data Systems. 106 (5). 601-620.
Istanti, F. (2017). Pengaruh Harga, Kepercayaan, Kemudahan Berbelanja dan E-Promosi Terhadap Keputusan Belanja Online di Surabaya. Jurnal Bisnis & Teknologi Politeknik NSC Surabaya, 4(1), 14–22.
Khairani, S. (2015). Pengaruh Kepercayaan Kualitas Informasi dan Pelayanan Terhadap Keputusan Membeli Melalui Media Sosial ( Studi Kasus Mahasiswa Akuntansi STIE MDP ). Jurnal Pendidikan, c, 305–314.
Kinasih, B. S., & Albari, A. (2012). Pengaruh Persepsi Keamanan dan Privasi terhadap Kepuasan dan Kepercayaan Konsumen Online. Jurnal Siasat Bisnis, 16(1). https://doi.org/10.20885/jsb.vol16.iss1.art3
Kumparan NEWS. (2022). Sistem Keamanan Data Perusahaan e-Commerce. https://kumparan.com/yusdi-kurniawan/sistem-keamanan-data-perusahaan-e-commerce-1yKTGjZyPGY
Law, K. (2007). Impact of Perceived Security on Consumer Trust in Online Banking. Thesis.
Marlien. (2010). PENGARUH REPUTASI,PRIVASI, DANKEAMANANTERHADAPKEPERCAYAAN (TRUST) PENGGUNA INTERNET DI SEMARANGDALAM SISTEM E-COMMERCE. 86–101.
Mubarok. (2021). Pengaruh Kualitas Informasi, Persepsi Risiko dan Keamanan Terhadap Keputusan Pembelian Online Di Shopee Pada Mahasiswa Universitas Muhammadiyah Sumatera Utara. Fakultas Ekonomi Dan Bisnis Universitas Muhammadiyah Sumatera Utara.
Mulyadi, A., Eka, D., & Nailis, W. (2018). Pengaruh Kepercayaan, Kemudahan, Dan Kualitas Informasi Terhadap Keputusan Pembelian Di Toko Online Lazada. Jembatan, 15(2), 87–94. https://doi.org/10.29259/jmbt.v15i2.6656
Nursukma, H., Farida, U., & Widhianingrum, W. (2021). Pengaruh Kepercayaan, Keamanan Data, Kualitas Pelayanan, dan Persepsi Resiko Menggunakan E-Commerce Terhadap Keputusan Pembelian Online (Survei Pada Pengguna Tokopedia di Ponorogo). ISOQUANT?: Jurnal Ekonomi, Manajemen Dan Akuntansi, 5(2), 214. https://doi.org/10.24269/iso.v5i2.795
Putra Baskara, I., & Taufan Hariyadi, G. (2014). SOCIAL NETWORKING WEBSITES) (Studi Pada Mahasiswa di Kota Semarang. 2011, 1–15. https://core.ac.uk/download/pdf/35374501.pdf
Putri, D. A., & Baridwan, Z. (2016). Pengaruh Kualitas Informasi, Persepsi Risiko, Persepsi Keamanan, Persepsi Privasi Terhadap Kepercayaan Pengguna E-Commerce. Doctoral Dissertation, Universitas Brawijaya.
Rafidah, I. (2017). Analisis Keamanan, Kemudahan, dan Kepercayaan Terhadap Keputusan Pembelian Secara Online di Lazada. Jurnal Ilmu Dan Riset Manajemen, 6(2), 1–17.
Roca, JC., Garci?a, J., & JJ. de la Vega. (2009). The Importance of Perceived Trust, Security and Privacy in Online Trading Systems. Information Management & Computer Security. 96–113.
Rofiq, A. (2007). Pengaruh Dimensi Kepercayaan (Trust) Terhadap Partisipasi Pelanggan E-Commerce (Studi Pada Pelanggan E-Commerce Di Indonesia). Universitas Brawijaya, 157.
Sarwono, J. (2006). Metode penelitian kuantitatif & kualitatif. Graha Ilmu.
Suh, B., & Han, I. (2003). The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce. International Journal of Electronic Commerce.
Suhir, M., Suyadi, I., & Riyadi. (2014). Pengaruh persepsi risiko, kemudahan dan manfaat terhadap keputusan pembelian secara online. Jurnal Administrasi Bisnis, 8(1), 1–10.
Sutabri, T. (2012). Analisis Sistem Informasi. Andi.
Widodo, W., & Susanto, A. (2018). Gender sebagai variabel kontrol: Pengaruh persepsi keamanan dan persepsi privasi terhadap kepercayaan konsumen online. The National Conferences Management and Business (NCMAB) 2018, 375–393. https://r.search.yahoo.com/_ylt=Awr9CKmHzlFg33MAadhXNyoA;_ylu=Y29sbwNncTEEcG9zAzEEdnRpZANDMTYxMV8xBHNlYwNzcg--/RV=2/RE=1616002823/RO=10/RU=https%3A%2F%2Fris.uksw.edu%2Fdownload%2Fmakalah%2Fkode%2FM02422/RK=2/RS=hLGt1136F_aAiTBFdqGAqUQoUjM-
www.apjii.com. (2020). Siaran Pers: Pengguna Internet Indonesia Hampir Tembus 200 Juta di 2019 – Q2 2020. https://blog.apjii.or.id/index.php/2020/11/09/siaran-pers-pengguna-internet-indonesia-hampir-tembus-200-juta-di-2019-q2-2020/
YUNITA, N. R., SUMARSONO, H., & FARIDA, U. (2019). PENGARUH PERSEPSI RISIKO, KEPERCAYAAN, DAN KEAMANAN TERHADAP KEPUTUSAN PEMBELIAN ONLINE DI BUKA LAPAK (Studi Kasus Pada Komunitas Buka Lapak Ponorogo). ISOQUANT?: Jurnal Ekonomi, Manajemen Dan Akuntansi, 3(1), 90. https://doi.org/10.24269/iso.v3i1.243

Downloads

Published

2023-05-23

How to Cite

Pebiyanti, E. ., Fauzi, A. ., Husniyyah, T. ., Intan Tasia, S. ., Sutendi, Z. ., & Elsa Vitri, A. . (2023). Pengaruh Kualitas Informasi, Persepsi Keamanan, dan Persepsi Privasi Terhadap Kepercayaan Pengguna Belanja Online (Literature Review). Jurnal Ekonomi Manajemen Sistem Informasi, 4(5), 850–858. https://doi.org/10.31933/jemsi.v4i5.1548

Most read articles by the same author(s)

1 2 > >>