Digital Leadership dalam Digital Governance untuk Pelayanan Publik Digital di Kota Tangerang
DOI:
https://doi.org/10.38035/jihhp.v5i1.3209Keywords:
Digital leadership, Digital governance, Public services, Tangerang LIVE, ApplicationAbstract
Tujuan penelitian ini adalah untuk mengetahui bagaimana digital leadership dalam digital governance untuk pelayanan publik digital di Kota Tangerang. Kota Tangerang memiliki super aplikasi Tangerang LIVE sebagai Super Apps layanan publik dengan 14 layanan dan 36 menu. Pemimpin digital bertanggung jawab untuk mengembangkan visi, strategi, dan kepemimpinan yang dibutuhkan untuk mengintegrasikan teknologi digital ke dalam proses pemerintahan. Teori yang digunakan dalam penelitian ini adalah kepemimpinan digital, digital governance serta pelayanan publik berbasis digital. Metode penelitian yang digunakan adalah metode penelitian campuran (mixed method) dengan pendekatan desain sekuensial penjelasan (explanatory sequential design). Pengolahan data dalam awal penelitian menggunakan pendekatan kuantitatif, analisis data melibatkan dua tahap utama. Pada tahap akhir penelitian yang menggunakan metode kualitatif, analisis data dilakukan dengan mencari, mengorganisir, dan menafsirkan informasi dari transkrip wawancara, catatan lapangan, dan sumber lainnya. Hasil penelitian menyebutkan bahwa baik secara parsial maupun secara simultan variabel kepemimpinan digital, digital governance mempunyai pengaruh terhadap pelayanan publik berbasis digital. Kepemimpinan digital merujuk pada kemampuan pemimpin untuk mengarahkan organisasi dalam mengadopsi teknologi baru yang dapat meningkatkan kualitas layanan, menciptakan visi digital yang jelas, dan menginspirasi pegawai untuk mengembangkan keterampilan digital yang diperlukan. Dengan memanfaatkan teknologi digital secara efektif, pemerintah dapat memenuhi harapan masyarakat yang semakin tinggi dan membangun sistem pelayanan publik yang adaptif dan berkelanjutan di era digital.
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