Analisis Faktor-Faktor yang Memengaruhi Niat Penggunaan Aplikasi SIMPEL-GAN pada Aparatur Sipil Negara Dinas Pendidikan Kabupaten Grobogan
DOI:
https://doi.org/10.38035/jmpis.v7i6.10009Keywords:
Mobile Government, SIMPEL-GAN, TAM, DeLone & McLean IS Success ModelAbstract
Aplikasi SIMPEL-GAN merupakan sistem presensi berbasis mobile yang dioperasikan oleh Aparatur Sipil Negara (ASN) dan Non-ASN di Kabupaten Grobogan, sehingga penting untuk memahami faktor yang membentuk penerimaan pegawai terhadap aplikasi tersebut di luar kewajiban penggunaannya. Kajian ini memiliki fokus mengkaji faktor-faktor yang memengaruhi niat penggunaan SIMPEL-GAN sebagai layanan mobile government kategori government-to-employee (G2E) di Dinas Pendidikan Kabupaten Grobogan. Model penelitian mengintegrasikan Technology Acceptance Model dengan DeLone & McLean IS Success Model. Penelitian menerapkan pendekatan kuantitatif berjenis eksplanatori, dengan data diperoleh melalui penyebaran kuesioner berskala Likert kepada 133 ASN yang dipilih berdasarkan teknik purposive dan convenience sampling, lalu dianalisis menggunakan PLS-SEM dengan SmartPLS 4. Pengolahan data menghasilkan temuan bahwa lima dari delapan hipotesis diterima. Perceived Usefulness dan Perceived Ease of Use berpengaruh positif dan signifikan terhadap Behavioral Intention, sedangkan System Quality, Information Quality, dan Service Quality tidak berpengaruh langsung. Information Quality berpengaruh terhadap Perceived Usefulness dan Perceived Ease of Use, sementara System Quality berpengaruh terhadap Perceived Ease of Use. Temuan ini menunjukkan bahwa pada aplikasi yang digunakan sehari-hari, niat pegawai paling kuat berkaitan dengan manfaat yang dirasakan, sedangkan kualitas aplikasi berperan dalam membentuk persepsi manfaat dan kemudahan.
References
Aljauza, T., & Alijoyo, F. A. (2025). Analysis of digital presence information systems in minimizing the potential for fraud for employee discipline in schools. Indonesian Journal of Primary Education, 9(1), 69-76.
Alkhwaldi, A. F., & Al-Ajaleen, R. T. (2022). Toward a conceptual model for citizens’ adoption of smart mobile government services during the COVID-19 pandemic in Jordan. Inf. Sci. Lett, 11(2), 573-579.
Andhika, L. R. (2016). Mobile Government Pencegah Dini Penyimpangan Kinerja Aparatur Sipil Negara. Jurnal Kebijakan dan Manajemen PNS, 10(2 November).
Anggara, S. M., Hariyanto, A., Suhardi, Arman, A. A., & Kurniawan, N. B. (2024). The Development of Digital Service Transformation Framework for the Public Sector. IEEE Access, 12, 146160-146189. https://doi.org/10.1109/access.2024.3406571
Anwar, S. (2025, 27 Mei). Ribuan ASN curangi absensi online, ini penjelasan Diskominfo Grobogan. Murianews. https://berita.murianews.com/saiful-anwar/440896/ribuan-asn-curangi-absensi-online-ini-penjelasan-diskominfo-grobogan
Bell, S., & Hindmoor, A. (2009). The governance of public affairs. Journal of Public Affairs, 9, 149-159. https://doi.org/10.1002/pa.306
Callen, M., Gulzar, S., Hasanain, A., Khan, M. Y., & Rezaee, A. (2020). Data and policy decisions: Experimental evidence from Pakistan. Journal of Development Economics, 146, 102523.
Cendikia, S., & Praningtyas, E. R. V. (2024). Penerapan e-absensi dalam meningkatkan kinerja aparatur sipil negara di SDN 163098 Kota Tebing Tinggi. HUMANIS: Human Resources Management and Business Journal, 1(1), 1-5.
Chaudhury, N., Hammer, J., Kremer, M., Muralidharan, K., & Rogers, F. H. (2006). Missing in action: Teacher and health worker absence in developing countries. Journal of Economic Perspectives, 20(1), 91–116. https://doi.org/10.1257/089533006776526058
Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Gov. Inf. Q., 32, 279-286. https://doi.org/10.1016/j.giq.2015.03.005
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Davis, F. D. (1993). User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts. Int. J. Man Mach. Stud., 38, 475-487. https://doi.org/10.1006/imms.1993.1022
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982–1003. https://doi.org/10.1287/mnsc.35.8.982
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Desmal, A. J., Othman, M. K. B., Hamid, S. B., Zolait, A. H., & Kassim, N. B. A. (2019, July). Proposing a service quality framework for mobile commerce. In International Conference for Emerging Technologies in Computing (pp. 203-212). Cham: Springer International Publishing.
Desmal, A. J., Othman, M. K., Hamid, S., & Zolait, A. (2022). Exploring the information quality of mobile government services: A literature review. PeerJ Computer Science, 8, e1028. https://doi.org/10.7717/peerj-cs.1028
Dhaliwal, I., & Hanna, R. (2017). The devil is in the details: The successes and limitations of bureaucratic reform in India. Journal of Development Economics, 124, 1–21. https://doi.org/10.1016/j.jdeveco.2016.08.008
Duflo, E., Hanna, R., & Ryan, S. P. (2012). Incentives work: Getting teachers to come to school. American Economic Review, 102(4), 1241–1278. https://doi.org/10.1257/aer.102.4.1241
Efendi, A. O., Wardoyo, A. E., & Handayani, L. (2024). Aplikasi presensi pegawai dengan metode face recognize dan location-based service berbasis Android. Edumatic: Jurnal Pendidikan Informatika, 8(1), 173–182. https://doi.org/10.29408/edumatic.v8i1.25658
Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1–4. https://doi.org/10.11648/j.ajtas.20160501.11
Faul, F., Erdfelder, E., Buchner, A., & Lang, A.-G. (2009). Statistical power analyses using GPower 3.1: Tests for correlation and regression analyses. Behavior Research Methods, 41*(4), 1149–1160. https://doi.org/10.3758/BRM.41.4.1149
Ferdika, R., & Nasution, R. D. (2020). Changes in Orientation of Employee Motivation in The Application of E-Absensi in Ponorogo District. Jurnal Penelitian Komunikasi Dan Opini Publik, 24(1), 478607. https://doi.org/10.33299/JPKOP.24.1.2439
Firdaus, R., Wahyuni, E., & Agussalim, A. (2024). Rancang bangun sistem presensi pegawai berbasis geo lokasi dan pengenalan wajah menggunakan FaceNet. Jurnal Media Infotama, 20(2), 410–416.
Floropoulos, J., Spathis, C., Halvatzis, D., & Tsipouridou, M. (2010). Measuring the success of the Greek Taxation Information System. International Journal of Information Management, 30(1), 47–56. https://doi.org/10.1016/j.ijinfomgt.2009.03.013
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
Gelo, S. Z., Amali, L. N., & Polin, M. (2024). Penerapan technology acceptance model (TAM) dalam menganalisis penerimaan aplikasi e-kinerja pada Dinas PUPR Kota Gorontalo. Diffusion, 4(1), 126–135.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hung, S.-Y., Chang, C.-M., & Kuo, S.-R. (2013). User acceptance of mobile e-government services: An empirical study. Government Information Quarterly, 30(1), 33–44. https://doi.org/10.1016/j.giq.2012.07.008
Hwang, Y., Al-Arabiat, M., & Shin, D.-H. (2016). Understanding technology acceptance in a mandatory environment: A literature review. Information Development, 32(4), 1266–1283. https://doi.org/10.1177/0266666915593621
Kurniasih, D., Setyoko, P. I., & Huda, M. N. (2024). Insights into mobile government adoption factors: A comprehensive analysis of Peduli Lindungi application in Indonesia. CommIT (Communication and Information Technology) Journal, 18(1), 53–65. https://doi.org/10.21512/commit.v18i1.9024
Maradoni, F. (2026). Implikasi Penerapan Disiplin Petugas Lapangan Berbasis Elektronik dan Zonasi Wilayah Tugas pada Dinas Perhubungan Kota Bukittinggi. Jurnal Ilmiah Dan Karya Mahasiswa, 4(1), 41-50.
Mirchandani, D., Johnson, J., Jr., & Joshi, K. (2008). Perspectives of citizens towards e-government in Thailand and Indonesia: A multigroup analysis. Information Systems Frontiers, 10(4), 483–497. https://doi.org/10.1007/s10796-008-9102-7
Napitupulu, D., Usino, W., Azmi, N., Kartika, R., Supratikta, H., Suhendra, A., Yohanitas, W. A., Saksono, H., Halik, A., & Suhandojo, S. (2024). Understanding the key driver of e-government services continuance usage intention: An integrated model of Expectation Confirmation Model and Technology Acceptance Model. Journal of Infrastructure, Policy and Development. https://doi.org/10.24294/jipd.v8i12.7957
Nguyen, P., & Süß, S. (2023). Local government employees’ technology acceptance of e-participation: An empirical analysis using structural equation modeling. Administration & Society. https://doi.org/10.1177/00953997231198847
Nifu, M. G., Sulistyo, W., & Hendry. (2026). Acceptance and use of the MyASN application among civil servants: An integration of TAM and IS success model in South Central Timor Regency. Jurnal SISFOKOM (Sistem Informasi dan Komputer), 15(2), 312–320. https://doi.org/10.32736/sisfokom.v15i02.2639
Novianti, S. M., Sunandar, M. A., & Defriani, M. (2023). Analisis kesuksesan sistem absensi K-MOB pegawai negeri sipil di Kabupaten Purwakarta menggunakan model DeLone & McLean. JATIKOM: Jurnal Aplikasi dan Teori Ilmu Komputer, 6(2), 83–90.
Petter, S., DeLone, W. H., & McLean, E. R. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236–263. https://doi.org/10.1057/ejis.2008.15
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality: A measure of information systems effectiveness. MIS Quarterly, 19(2), 173–187. https://doi.org/10.2307/249687
Prasetyo, A. R., & Ikrimach, I. (2025). Development of an Employee Attendance Management Information System Based on Web and Mobile with Location-Based Service. Jurnal Improsci. https://doi.org/10.62885/improsci.v3i3.947
Rahim, N. F. A., Abbasi, G., Iranmanesh, M., Christopher, N., & Amran, A. (2023). Determinants of continuous intention to use e-government services: an extension of technology continuance theory. J. Syst. Inf. Technol., 25, 245-267. https://doi.org/10.1108/jsit-09-2020-0166
Rana, N. P., Dwivedi, Y. K., Williams, M. D., & Weerakkody, V. (2015). Investigating success of an e-government initiative: Validation of an integrated IS success model. Information systems frontiers, 17(1), 127-142.
Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information Systems Research, 8(3), 240–253. https://doi.org/10.1287/isre.8.3.240
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill-building approach (7th ed.). John Wiley & Sons.
Sharma, S. K., Al-Badi, A., Rana, N. P., & Al-Azizi, L. (2018). Mobile applications in government services (mG-App) from user’s perspectives: A predictive modelling approach. Government Information Quarterly, 35(4), 557–568. https://doi.org/10.1016/j.giq.2018.07.002
Sidabutar, T. S. E., & Hanani, R. (2025). Pengaruh variabel perceived usefulness dan perceived ease of use terhadap behavioral intention to use pada aplikasi E-Kinerja di Kementerian Perhubungan: Tinjauan berdasarkan pendekatan technology acceptance model (TAM). Journal of Public Policy and Management Review, 14(2). https://doi.org/10.14710/jppmr.v14i2.50736
Stefanovic, D., Marjanovic, U., Delić, M., Culibrk, D., & Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management, 53(6), 717–726. https://doi.org/10.1016/j.im.2016.02.007
Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Sundberg, L., & Holmström, J. (2023). Citizen-centricity in digital government research: A literature review and integrative framework. Information Polity, 29, 55 - 72. https://doi.org/10.3233/ip-220047
Suroyani, B. A., Fadli, S., & Fitriyani, B. Y. (2026). User acceptance of e-Kinerja for employee additional income policy: A TAM study in Central Lombok. Journal of Information Systems and Informatics, 8(4), 4366–4399. https://doi.org/10.63158/journalisi.v8i4.1725
Susanto, T. D., & Goodwin, R. (2013). User acceptance of SMS-based e-government services: Differences between adopters and non-adopters. Government Information Quarterly, 30(4), 486–497. https://doi.org/10.1016/j.giq.2013.05.010
Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test. Decision sciences, 27(3), 451-481.
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926
Yanto, F., Rifqo, M., Muntahanah, M., & Imanullah, M. (2025). Development Of A Mobile-Based Digital Attendance System For Employees Of The Public Works Department Of Bengkulu City. Jurnal Komputer Indonesia. https://doi.org/10.37676/jki.v4i2.914.
Zhang, M., Zhao, X., Xue, Y., Yang, J., & Zhang, Y. (2023). A meta-analysis of how the culture and technical development level influence citizens’ adoption of m-government. International Review of Administrative Sciences, 89(1), 129–144. https://doi.org/10.1177/00208523211057358
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Arza Qonita, Mohammad Nurul Huda
This work is licensed under a Creative Commons Attribution 4.0 International License.
Hak cipta :
Penulis yang mempublikasikan manuskripnya di jurnal ini menyetujui ketentuan berikut:
- Hak cipta pada setiap artikel adalah milik penulis.
- Penulis mengakui bahwa Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) berhak menjadi yang pertama menerbitkan dengan lisensi Creative Commons Attribution 4.0 International (Attribution 4.0 International CC BY 4.0) .
- Penulis dapat mengirimkan artikel secara terpisah, mengatur distribusi non-eksklusif manuskrip yang telah diterbitkan dalam jurnal ini ke versi lain (misalnya, dikirim ke repositori institusi penulis, publikasi ke dalam buku, dll.), dengan mengakui bahwa manuskrip telah diterbitkan pertama kali di Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS).
