Increasing Import and Export Tonnage Through Sustainable Services and TMS Utilization

Authors

  • Basri Fahriza Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Apsada Juhri Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Yafi Raihan Fanshuria Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Reyhan Rizqi Ressananta Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/jemsi.v6i6.8543

Keywords:

Service Continuity, Transportation Management System, TMS, Import Tonnage, Export Tonnage, PT DHL Global Forwarding Indonesia

Abstract

This study analyzes the effect of service continuity and the use of Transportation Management System (TMS) on increasing import and export tonnage at PT DHL Global Forwarding Indonesia. As part of DHL Global, the company focuses on providing consistent service and implementing TMS technology to improve operational efficiency. The results show that service continuity increases customer loyalty, while TMS contributes to operational optimization and cost savings, which together drive an increase in import and export tonnage. This study provides important insights to strengthen the company's operational performance and competitive position in the global market.

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Published

2025-08-30

How to Cite

Fahriza, B., Juhri, A., Fanshuria, Y. R., & Ressananta, R. R. (2025). Increasing Import and Export Tonnage Through Sustainable Services and TMS Utilization. Jurnal Ekonomi Manajemen Sistem Informasi, 6(6), 4741–4750. https://doi.org/10.38035/jemsi.v6i6.8543

Issue

Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)

Section

Articles

License

Copyright (c) 2025 Basri Fahriza, Apsada Juhri, Yafi Raihan Fanshuria, Reyhan Rizqi Ressananta

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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