Analysis Of Service Quality and Punctuality of Cargo Delivery on Customer Satisfaction at PT Samudera Indonesia

Authors

  • Agus Setiawan Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Siti Nurhayati Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Jennifer Vanessa Rose Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Destyan Nur Ramadhan Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/jemsi.v6i6.8532

Keywords:

Service Quality, Punctuality of Cargo Delivery, Customer Satisfaction, PT Samudera Indonesia

Abstract

The purpose of this study is to analyze the relationship between the quality of sea freight services with the punctuality of cargo delivery with the level of customer satisfaction at PT Samudera Indonesia. This study used survey methods with questionnaires and quantitative data collection tools. The results showed that the quality of sea transportation services had a significant effect on customer satisfaction. Customers who feel they are receiving quality service tend to be more satisfied. In addition, the punctuality of cargo delivery also has a major effect on customer satisfaction. These results provide important insights for PT Samudera Indonesia to improve service quality and delivery timeliness to meet customer expectations and maintain their satisfaction in the fierce sea transportation industry competition.

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Published

2025-08-25

How to Cite

Setiawan, A., Nurhayati, S., Rose, J. V., & Ramadhan, D. N. (2025). Analysis Of Service Quality and Punctuality of Cargo Delivery on Customer Satisfaction at PT Samudera Indonesia. Jurnal Ekonomi Manajemen Sistem Informasi, 6(6), 4641–4651. https://doi.org/10.38035/jemsi.v6i6.8532

Issue

Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)

Section

Articles

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Copyright (c) 2025 Agus Setiawan, Siti Nurhayati, Jennifer Vanessa Rose, Destyan Nur Ramadhan

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