Kepemimpinan Efektif Untuk Generasi Z: Analisis Mediasi Motivasi Kerja dalam Pengaruh Gaya Kepemimpinan terhadap Kinerja Karyawan di Perhotelan Yogyakarta

Authors

  • Kombang Hananto Sekolah Tinggi Pariwisata Ambarukmo Yogyakarta, Indonesia
  • Maya Dewi Savitri Sekolah Tinggi Pariwisata Ambarukmo Yogyakarta, Indonesia
  • Danang Prasetyo Sekolah Tinggi Pariwisata Ambarukmo Yogyakarta, Indonesia

DOI:

https://doi.org/10.38035/jemsi.v7i1.6552

Keywords:

Kepemimpinan, Generasi Z, Motivasi Kerja, Kinerja, Perhotelan

Abstract

Generasi Z kini mendominasi dunia kerja, termasuk di sektor perhotelan, sehingga gaya kepemimpinan yang tepat menjadi krusial. Penelitian ini bertujuan menganalisis pengaruh gaya kepemimpinan terhadap kinerja karyawan Generasi Z dengan motivasi kerja sebagai mediasi. Data dikumpulkan dari 355 responden melalui kuesioner Likert dan dianalisis menggunakan SEM-PLS. Hasil menunjukkan seluruh gaya kepemimpinan (Authentic, Servant, Transformational, Transactional, dan Laissez-Faire) berpengaruh positif signifikan terhadap motivasi dan kinerja, dengan Servant Leadership paling dominan, diikuti Authentic dan Transformational, sementara Laissez-Faire juga memberi dampak positif melalui fleksibilitas. Temuan ini mengimplikasikan perlunya model kepemimpinan partisipatif, fleksibel, dan berorientasi pemberdayaan dalam manajemen SDM perhotelan.

References

Adhikari, G. P. (2021). Calculating the Sample Size in Quantitative Studies. Scholars’ Journal, 14–29. https://doi.org/10.3126/scholars.v4i1.42458

Ahmad, S., Wong, W.-K., Riaz, S., & Iqbal, A. (2024). The role of employee motivation and its impact on productivity in modern workplaces while applying human resource management policies. Arabian Journal of Business and Management Review (Kuwait Chapter), 13(2), 7–12.

Álvarez, T. (2024). Gen Z and digital inclusion: Moving beyond digitalnatives to address digital access among youth. Digital Future Society. (2024).

Asbullah, A., & Suharno, S. (2022). Analisis Kompetensi Sumber Daya Manusia dalam Mendukung Kinerja Pegawai UPT-KPHP Tana Tidung. Ideas: Jurnal Pendidikan, Sosial, dan Budaya, 8(1), 27. https://doi.org/10.32884/ideas.v8i1.589

Basu, S. (2023). Motivation and Its Impact on Employee Performance. American Journal of Social Development and Entrepreneurship, 2(1), 22–25. https://doi.org/10.54536/ajsde.v2i1.1250

Bilal, A., Siddiquei, A., Asadullah, M. A., Awan, H. M., & Asmi, F. (2021). Servant leadership: A new perspective to explore project leadership and team effectiveness. International Journal of Organizational Analysis, 29(3), 699–715. https://doi.org/10.1108/IJOA-12-2019-1975

Defalla, B. M. A., & Choong, Y. V. (2022). Impact Of Transformational Leadership Style, Organizational Innovation On Company Performance In Saudi Arabia. 19(2).

Demirtas, O., & Karaca, M. (2020). A Handbook of Leadership Styles. Cambridge Scholars Publishing Lady Stephenson Library, Newcastle upon Tyne, NE6 2PA, UK.

El Hajal, G., & Losekoot, E. (2025). Gen Z talent management: Hospitality industry insights. Journal of Human Resources in Hospitality & Tourism, 24(1), 139–162. https://doi.org/10.1080/15332845.2024.2405790

Farrell, W. C., & Phungsoonthorn, T. (2020). Generation Z in Thailand. International Journal of Cross Cultural Management, 20(1), 25–51. https://doi.org/10.1177/1470595820904116

Heriyanto, D. (2024). INDONESIA GEN Z REPORT 2024. IDN Media.

Jayatissa, K. A. D. U. (2023). Generation Z – A New Lifeline: A Systematic Literature Review. Sri Lanka Journal of Social Sciences and Humanities, 3(2), 179–186. https://doi.org/10.4038/sljssh.v3i2.110

Jiewen, X., Binti Ahmad, J., & Xiaoyang, L. (2024). Authentic Leadership; Origins and Foundations: A Review of Literature. International Journal of Academic Research in Progressive Education and Development, 13(3), Pages 1301-1309. https://doi.org/10.6007/IJARPED/v13-i3/21881

Klein, G. (2023). Transformational and transactional leadership, organizational support and environmental competition intensity as antecedents of intrapreneurial behaviors. European Research on Management and Business Economics, 29(2), 100215. https://doi.org/10.1016/j.iedeen.2023.100215

Leslie, B., Anderson, C., Bickham, C., Horman, J., Overly, A., Gentry, C., Callahan, C., & King, J. (2021). Generation Z Perceptions of a Positive Workplace Environment. Employee Responsibilities and Rights Journal, 33(3), 171–187. https://doi.org/10.1007/s10672-021-09366-2

Mahapatra, G. P., Bhullar, N., & Gupta, P. (2022). Gen Z: An Emerging Phenomenon. NHRD Network Journal, 15(2), 246–256. https://doi.org/10.1177/26314541221077137

Memon, M. A., Thurasamy, R., Ting, H., & Cheah, J.-H. (2024). PURPOSIVE SAMPLING: A REVIEW AND GUIDELINES FOR QUANTITATIVE RESEARCH. Journal of Applied Structural Equation Modeling, 9(1), 1–23. https://doi.org/10.47263/JASEM.9(1)01

Michael Galanakis & Giannis Peramatzis. (2022). Herzberg’s Motivation Theory in Workplace. Journal of Psychology Research, 12(12). https://doi.org/10.17265/2159-5542/2022.12.009

Minazzi, R., & Grechi, D. (2025). Exploring Gen Z Sustainable Behavior in the Hospitality Industry. Administrative Sciences, 15(7), 266. https://doi.org/10.3390/admsci15070266

Ming, H. C. G., & Ming, W. W. P. (2021). LEADERSHIP STYLES TOWARDS EMPLOYEE RETENTION IN HOTEL INDUSTRY: A STUDY IN SIBU TOWN, SARAWAK. Journal of Social Science and Humanities, e-BANGI. Faculty Social Science and Humanities, University Kebangsaan Malaya, 18(3), 159–177.

Northouse, P. G. (2021). Leadership: Theory and practice (Ninth Edition). SAGE Publications, Inc.

Pratama, B. H. S., Aththoriq, M. T., Aprianto, N. E. K., Ananda, P., & Nada, Q. (2024). Strategi Pengembangan dan Implementasi Industri Pariwisata di Yogyakarta. Jurnal Ilmiah Ekonomi, Akuntansi, dan Pajak, 1(4), 189–201. https://doi.org/10.61132/jieap.v1i4.660

Rahmanda, H., & Rino, R. (2025). The Effect of Leadership Style and Work Motivation on Employee Performance: A Systematic Literature Review. American Journal of Economic and Management Business, 4(5).

Robbins, S. P., & Judge, T. A. (2024). ORGANIZATIONAL BEHAVIOR (NINETEENTH EDITION). © Pearson Education Limited, 2024.

Seyfi, S., Vo-Thanh, T., & Zaman, M. (2024). Hospitality in the age of Gen Z: A critical reflection on evolving customer and workforce expectations. International Journal of Contemporary Hospitality Management, 36(13), 118–134. https://doi.org/10.1108/IJCHM-01-2024-0035

Sharma, I., Dhiman, R., & Srivastava, V. (2024). Effective Leadership and Organization’s Market Success. Routledge.

Soetirto, M. M., Muldjono, P., & Hidayatulloh, F. S. (2023). The Influence of Leadership Style on Employee Performance Mediated by Job Satisfaction and Moderated by Work Motivation. International Journal of Social Service and Research, 3(6), 1517–1527. https://doi.org/10.46799/ijssr.v3i6.393

Tang, J., Tosun, C., & Baum, T. (2020). Do Gen Zs feel happy about their first job? A cultural values perspective from the hospitality and tourism industry. International Journal of Contemporary Hospitality Management, 32(12), 4017–4040. https://doi.org/10.1108/IJCHM-04-2020-0261

Vidya Jha, Dr. A. K. C. (2021). Generation Z’s Perceptions and Attitudes towards Tourism and Hospitality a Career Option – A Preliminary Investigation of Residents of Jharkhand. Psychology and Education Journal, 58(1), 2953–2984. https://doi.org/10.17762/pae.v58i1.1192

Vuong, T. D. N., & Nguyen, L. T. (2022). The Key Strategies for Measuring Employee Performance in Companies: A Systematic Review. Sustainability, 14(21), 14017. https://doi.org/10.3390/su142114017

Wang, W., & Iahad, N. A. (2025). Gen Z and Social Media: Shaping Tourism and Hospitality Behavior: A Thematic and Bibliometric Review. International Journal of Academic Research in Business and Social Sciences, 15(6), Pages 918-936. https://doi.org/10.6007/IJARBSS/v15-i6/25602

Wibisono, K., Jayaningrum, S. K., Wijaya, P. S. M., Setyanta, B., & Handayani, K. (2024). THE INFLUENCE OF LEADERSHIP STYLE ON PERFORMANCE EMPLOYEES MEDIATED BY WORK MOTIVATION AND WORKING CULTURE IN TRANSPORTATION SERVICE DEPARTMENT OF YOGYAKARTA. Jurnal Ilmiah Bisnis Dan Ekonomi Asia, 18(1), 87–99. https://doi.org/10.32815/jibeka.v18i1.1906

Yavuz Aksakal, N., & Ulucan, E. (2024). Revealing the Leadership Characteristics of the Modern Age: Generation-Z Perspective. International Journal of Organizational Leadership, 13(1), 22–38. https://doi.org/10.33844/ijol.2024.60397

Downloads

Published

2025-10-20

How to Cite

Hananto, K., Savitri, M. D., & Prasetyo, D. (2025). Kepemimpinan Efektif Untuk Generasi Z: Analisis Mediasi Motivasi Kerja dalam Pengaruh Gaya Kepemimpinan terhadap Kinerja Karyawan di Perhotelan Yogyakarta. Jurnal Ekonomi Manajemen Sistem Informasi, 7(1), 824–837. https://doi.org/10.38035/jemsi.v7i1.6552