Pengaruh Employee Experience dan Employee Engagement Terhadap Life Satisfaction dengan Job Satisfaction Sebagai Intervening Variable di PT MCS

Authors

  • Nurkesuma Nurkesuma Universitas Mercu Buana, Jakarta, Indonesia
  • Masyudzulhak Djamil Mz Universitas Mercu Buana, Jakarta, Indonesia

DOI:

https://doi.org/10.31933/jemsi.v5i2.1739

Keywords:

Employee Experience, Employee Engagement, , Life Satisfaction, Job Satisfaction, Intervening Variable

Abstract

This research aims to analyze the influence of Employee Experience and Employee Engagement on Life Satisfaction with Job Satisfaction as an intervening variable for PT MCS employees. This research was conducted on 55 PT MCS employees, both permanent employees and contract employees as a saturated sample, using a survey method via a questionnaire distributed online. The data analysis method uses the Structural Equation Model-Partial Least Square (SEM-PLS). The research results show that there is a direct positive influence of Employee Experience and Employee Engagement on Life Satisfaction through Job Satisfaction as an intervening agent. This means that if there is high employee involvement and experience, it can be predicted that job satisfaction will also be high and have an impact on the life satisfaction felt by employees. Employee Experience and Employee Engagement directly and individually also have a positive influence on Job Satisfaction. This research found the results of a direct negative influence of Employee Engagement on Life Satisfaction. However, Employee Engagement has a positive effect if it is mediated by Job Satisfaction. This research also shows that the number of employees who are currently not involved (not engaged) in the company is much greater than the number of employees who are engaged. Apart from that, this research also shows that the majority of employees have ambiguous feelings regarding satisfaction with the Company. Only in the task aspect do employees show satisfaction.

References

De Neve, Jan-Emmanuel & Workplace Well-being Committee, (2018), Chapter 5: Work and Well-being: A Global Perspective, Said Business School, Oxford University
Frisch, M.B., (2006), Quality of Life Therapy, Applying a Life Satisfaction Approach to Positive Psychology and Cognitive Therapy, John Wiley & Sons, Inc., Hoboken, New Jersey
Gallup, (2023), Gallup's Employee Engagement Survey: Ask the Right Questions With the Q12® Survey, diunduh dari https://www.gallup.com/workplace/356063/gallup-q12-employee-engagement-survey.aspx
Huang, CC., You CS., Tsai, MT., (2012), A multidimensional analysis of ethical climate, job satisfaction, organizational commitment, and organizational citizenship behaviors, Sage Journal, diunduh dari https://journals.sagepub.com/doi/10.1177/0969733011433923
Hyland, P., (2022), Employee Experience, Just Another Fad, or The Future of Employee Research, Mercer Report
Kahn, W.A., (1990), Psychological Conditions of Personal Engagement and Disengagement at Work, Academy of Management Journal, vol. 33, No. 4, p 692 - 724
Katzmayr, M., BA. (2020), Employee Experience As A New Strategic Approach To People Management To Enhance Competitiveness, Master’s Thesis to confer the academic degree of Master of Science (MSc) in the Master’s Program Management, Johannes Kepler University Linz, Linz, Austria
Knight, CS., Haslam, A., (2010), Your Place or Mine? Organizational Identification and Comfort as Mediators of Relationships Between the Managerial Control of Workspace and Employees' Satisfaction and Well-being, British Journal of Management diunduh dari https://doi.org/10.1111/j.1467-8551.2009.00683.x
Lee K.M., Kim, B., 2023, Effect of Employee Experience on Organizational Commitment: Case of South Special Issue Personality, Individual Differences and Psychological Health at Work Edited by Prof. Dr. Annamaria Di Fabio, Dr. Alessio Gori, Dr. Andrea Svicher and Dr. Agnieszka Wo?niewicz
Lee M., Kim, B., Lane S. (ed), (2023), Effect of Employee Experience on Organizational Commitment: Case of South Korea, Behavioral Science-MDPI, Behav. Sci. 2023, 13, 521. https://doi.org/10.3390/bs13070521
Mercer, (2022), Rise of The Relatable Organization, Financial Services Industry Insights, A Global Talent Trends Companion Report, Mercer LLC, NY-USA
Morgan, J., (2017), The Employee Experience Advantage, John Wiley & Sons, Inc., New Jersey
Rheem, D., (2018), William Kahn: Father of Employee Engagement, articles, diunduh dari https://www.linkedin.com/pulse/william-kahn-father-employee-engagement-don-rheem/
Spector, P.E., (2023), Job Satisfaction From Assessment to Intervention, e-Book, Routledge, New York
Spector, P.E., (2023), Job Satisfaction Survey 2, diunduh dari https://paulspector.com/assessments/job-satisfaction-survey-2/
Spector, P.E., Meier, L.L., (2015), Job Satisfaction, diunduh dari: https://www.researchgate.net/publication/319576474
Whitter, Ben, (2023), Employee Experience, Develop A Happy, Productive and Supported Workforce For Exceptional Individual And Business Performance, 2nd edition, Kogan Page Limited, Great Britain

Downloads

Published

2023-12-14

How to Cite

Nurkesuma, N., & Djamil Mz, M. (2023). Pengaruh Employee Experience dan Employee Engagement Terhadap Life Satisfaction dengan Job Satisfaction Sebagai Intervening Variable di PT MCS. Jurnal Ekonomi Manajemen Sistem Informasi, 5(2), 133–141. https://doi.org/10.31933/jemsi.v5i2.1739