SETIAWAN RUSLIM, Tommy; RAHARDJO, Mukti; PUTERA SISWANTO, Halim. PENGARUH TANGIBLE, RESPONSIVENESS, TRUST, COMMUNICATION, DAN SATISFACTION TERHADAP LOYALITAS (INVESTIGASI: BANK “DANA***” DI MALL “TSR”). Jurnal Ilmu Manajemen Terapan, [S. l.], v. 1, n. 5, p. 522–533, 2020. DOI: 10.31933/jimt.v1i5.224. Disponível em: https://dinastirev.org/JIMT/article/view/224. Acesso em: 19 apr. 2024.