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Teresa Avilla Kasigit, Innocentius Bernarto. The Influence of People, Process, and Physical Evidence on Word of Mouth Through Customer Satisfaction at Hotel Lafayette Yogyakarta. JEMSI [Internet]. 2025 Jun. 30 [cited 2026 Feb. 7];6(5):3621-3. Available from: https://dinastirev.org/JEMSI/article/view/5330