Wardhani, Anindita Galuh, Juliater Simarmata, and Edi Abdurachman. “The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport”. Jurnal Ekonomi Manajemen Sistem Informasi 6, no. 6 (August 9, 2025): 4309–4319. Accessed February 6, 2026. https://dinastirev.org/JEMSI/article/view/5986.