Wardhani, Anindita Galuh, et al. “The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport”. Jurnal Ekonomi Manajemen Sistem Informasi, vol. 6, no. 6, Aug. 2025, pp. 4309-1, doi:10.38035/jemsi.v6i6.5986.