Fatmala Sari, Rita, et al. “The Influence of E-Customer Relationship Management, E-Service Quality, and Online Value Co Creation on Continuance Use Intention”. Jurnal Ekonomi Manajemen Sistem Informasi, vol. 6, no. 4, Apr. 2025, pp. 2860-72, doi:10.38035/jemsi.v6i4.4767.