[1]
A. G. Wardhani, J. Simarmata, and E. Abdurachman, “The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport”, JEMSI, vol. 6, no. 6, pp. 4309–4319, Aug. 2025.