APRIYANTO, Trie Maulana; SIMARMATA, Juliater; AGUSINTA, Lira; KEKE, Yulianti; MUSTIKASARI, Mustikasari. Strategic Analysis of the Five Pillars in Optimizing Customer Experience in The Express Logistics Industry (Case Study of Tiki Indonesia). Jurnal Ekonomi Manajemen Sistem Informasi, [S. l.], v. 7, n. 5, p. 4578–4589, 2026. DOI: 10.38035/jemsi.v7i5.8360. Disponível em: https://dinastirev.org/JEMSI/article/view/8360. Acesso em: 3 jun. 2026.