HONNY FIVA AKIRA SEMBIRING; ASEP SUPARMAN; FRANSISCA PRATIWI; REZA JAYA SAKTI; CHANDRA MARDIKA SAPUTRA. Determination of User Satisfaction of Seafarer’s Book Service: Analysis of Service Quality, Facilities, and Standard Operating Procedures at KSOP Class II Marunda. Jurnal Ekonomi Manajemen Sistem Informasi, [S. l.], v. 7, n. 3, p. 2790–2799, 2026. DOI: 10.38035/jemsi.v7i3.7518. Disponível em: https://dinastirev.org/JEMSI/article/view/7518. Acesso em: 21 feb. 2026.