WARDHANI, Anindita Galuh; SIMARMATA, Juliater; ABDURACHMAN, Edi. The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport. Jurnal Ekonomi Manajemen Sistem Informasi, [S. l.], v. 6, n. 6, p. 4309–4319, 2025. DOI: 10.38035/jemsi.v6i6.5986. Disponível em: https://dinastirev.org/JEMSI/article/view/5986. Acesso em: 6 feb. 2026.