TERESA AVILLA KASIGIT; INNOCENTIUS BERNARTO. The Influence of People, Process, and Physical Evidence on Word of Mouth Through Customer Satisfaction at Hotel Lafayette Yogyakarta. Jurnal Ekonomi Manajemen Sistem Informasi, [S. l.], v. 6, n. 5, p. 3621–3631, 2025. DOI: 10.38035/jemsi.v6i5.5330. Disponível em: https://dinastirev.org/JEMSI/article/view/5330. Acesso em: 14 apr. 2026.