OKTARINA, Desi; SEPTIANO, Renil; SARI, Laynita; MARWAN, Marwan; LUSIANA, Lusiana. The Mediating Role of Satisfaction in the Impact of Complaint Handling and Service Quality on Loyalty of Independent BPJS Health Participants. Jurnal Ekonomi Manajemen Sistem Informasi, [S. l.], v. 6, n. 5, p. 3132–3139, 2025. DOI: 10.38035/jemsi.v6i5.4990. Disponível em: https://dinastirev.org/JEMSI/article/view/4990. Acesso em: 22 jul. 2025.