Apriyanto, T.M. et al. 2026. Strategic Analysis of the Five Pillars in Optimizing Customer Experience in The Express Logistics Industry (Case Study of Tiki Indonesia). Jurnal Ekonomi Manajemen Sistem Informasi. 7, 5 (Jun. 2026), 4578–4589. DOI:https://doi.org/10.38035/jemsi.v7i5.8360.