Teresa Avilla Kasigit and Innocentius Bernarto 2025. The Influence of People, Process, and Physical Evidence on Word of Mouth Through Customer Satisfaction at Hotel Lafayette Yogyakarta. Jurnal Ekonomi Manajemen Sistem Informasi. 6, 5 (Jun. 2025), 3621–3631. DOI:https://doi.org/10.38035/jemsi.v6i5.5330.